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  • Anup Penurkar

Last week passport Canada staff worked Staff worked 6,443 hours of overtime




The COVID-19 pandemic created a set of interconnected issues that have affected timely delivery of passport service to Canadians. This includes: a sudden increase in the volume of applications

Many Canadians were forced to put their travel plans on hold due to measures imposed to limit the spread of the novel disease.

More than two years later, many of those restrictions are being lifted and travelers are eager to head abroad.

according to Service Canada Website Since beginning of this year, Service Canada has received 1,092,560 applications out of which 748,784 passports were issued.


How is Service Canada Tackling this Problem?


> Service Canada is launching an appointment booking tool that directs clients to the right location for service.

> Hiring employees and adding processing capacity to help get rid of the backlog:

500 Passport Officers being hired and trained

319 Citizen Service Officers (CSOs) being hired and trained

employees from other departments such as the Canada Revenue Agency and Statistics Canada have been re-assigned to support passport processing


Last week passport Canada staff worked Staff worked 6,443 hours of overtime and hired 94 employees to improve the processing.


Data Source - www.canada.ca

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